This Privacy Policy explains how Signhub Tech Limited ("SMBotify," "we," "us," or "our") collects, uses, and protects your personal information when you use our AI chatbot service. We are committed to protecting your privacy and handling your data in a transparent and secure manner.
- 1. Information We Collect
- 1.1. Information You Provide
- Account information: name, email address, business details
- Payment information (processed securely through Stripe)
- Website URL and content for chatbot integration
- Custom responses and settings you configure for the chatbot
- Communications with our support team
- 1.2. Automatically Collected Information
- IP address and device information
- Browser type and operating system
- Usage patterns and interaction data
- Website integration and performance metrics
- Chatbot conversation logs and interaction data
- 1.3. Customer Interaction Data
- Chat transcripts between your customers and the AI chatbot
- Lead capture form submissions
- Customer inquiry patterns and frequently asked questions
- Response effectiveness metrics
- 2. How We Use Your Information
- 2.1. Service Provision and Improvement
- Setting up and maintaining your SMBotify account
- Training and improving the AI chatbot's responses
- Analyzing chatbot performance and effectiveness
- Developing new features and capabilities
- 2.2. Communication and Support
- Responding to your inquiries and support requests
- Sending service updates and maintenance notifications
- Providing technical support and troubleshooting
- Sharing product updates and newsletters (with opt-out option)
- 2.3. Analytics and Enhancement
- Monitoring service performance and reliability
- Identifying usage patterns and optimization opportunities
- Improving chatbot accuracy and response quality
- Generating aggregated usage statistics
- 3. Information Sharing and Disclosure
- 3.1. Service Providers
- We may share information with trusted third-party service providers who assist us in:
- Hosting and maintaining our service
- Processing payments
- Analyzing service usage
- Providing customer support These providers are bound by confidentiality obligations and are prohibited from using your data for any other purpose.
- 3.2. Legal Requirements
- We may disclose information if required by law, regulation, or legal process, or if we believe disclosure is necessary to:
- Comply with legal obligations
- Protect our rights and property
- Prevent fraud or abuse
- Ensure the safety of our users
- 3.3. Business Transfers
- If SMBotify is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and outline your choices regarding your information.
- 4. Data Security
- We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure server infrastructure
- Regular security assessments and updates
- Access controls and authentication measures
- However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
- 5. Data Retention
- We retain your information for as long as your account is active or as needed to provide our services. We will delete or anonymize your information upon request unless we are legally required to retain it.
- 6. Your Rights and Choices
- You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Export your data in a portable format
- Opt-out of marketing communications
- To exercise these rights, please contact us at info@signhub.io.
- 7. Cookies and Tracking
- We use cookies and similar technologies to:
- Maintain your session and preferences
- Analyze service usage and performance
- Improve user experience
- Monitor service reliability
- You can control cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our service.
- 8. International Data Transfers
- We may transfer your information to servers located outside of your country of residence. We ensure appropriate safeguards are in place for such transfers through standard contractual clauses or other legal mechanisms.
- 9. Children's Privacy
- Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
- 10. Changes to This Policy
- We may update this Privacy Policy periodically. We will notify you of any material changes by:
- Posting the new Privacy Policy on our website
- Updating the "Last Updated" date at the top
- Sending an email notification for significant changes
- Your continued use of the service after such modifications constitutes your acceptance of the updated Privacy Policy.
- 11. Contact Information
- If you have questions, concerns, or requests related to your privacy or this policy, please contact us at:
- Email: info@signhub.io
- Address: Unit 1102 11/F, 29 Austin Road, Tsim Sha Tsui, Kowloon, Hong Kong
- 12. Additional Rights for Specific Jurisdictions
- 12.1. European Economic Area (EEA) Residents
- If you are in the EEA, you have additional rights under the GDPR, including:
- Right to be informed
- Right to restriction of processing
- Right to object to processing
- Right to data portability
- Right to lodge a complaint with a supervisory authority
- 12.2. California Residents
- If you are a California resident, you have additional rights under the CCPA, including:
- Right to know what personal information is collected
- Right to know whether personal information is sold or disclosed
- Right to say no to the sale of personal information
- Right to access your personal information
- Right to equal service and price
