Integrations >
Shopify
Shopify stands as the leading e-commerce platform for businesses looking to establish and grow their online presence. As your Shopify store grows, so does the volume of customer inquiries – and responding to each one promptly can become increasingly challenging.
That's why integrating an AI chatbot with your Shopify store isn't just a luxury – it's a strategic necessity for growing e-commerce businesses. A well-implemented chatbot ensures your customers receive instant support 24/7, helping you convert more browsers into buyers while reducing the strain on your support team.
SMBotify offers a seamless solution specifically designed for Shopify store owners. Our AI-powered chatbot integrates directly with your Shopify store, automatically learning from your product catalog, store policies, FAQs, and existing content to provide accurate, personalized customer support around the clock.
What is SMBotify?
SMBotify is a no-code AI chatbot solution that automatically learns from your website content, knowledge base, and business documents. Once installed, it instantly begins providing accurate, personalized responses to your customers' questions, requiring no technical expertise or constant maintenance on your part.
By adding SMBotify to your Shopify store, you'll ensure your customers receive immediate assistance at any time of day, enhancing their shopping experience while significantly reducing your support team's workload. The chatbot seamlessly handles everything from basic inquiries to complex product questions, all while communicating naturally in over 50 languages.
How to Add a Chatbot to Shopify?
This tutorial assumes that you have already created a Chatling account and have set up your chatbot.
1. Go to your SMBotify account.
2. From the menu, click on Add to website.
3. Copy the embed code.
4. Go to your Shopify dashboard and click on Online Store from the menu. It is located under the Sales channels section.
5. Edit your theme by clicking the ellipsis icon next to your current theme and choosing Edit code.
6. Find and open the theme.liquid file From the sidebar where the list of files is displayed.
7. Paste the embed code in the <head> section. You can paste it anywhere between the opening <head> tag and the closing </head> tag.
8. Click the Save button.
The chatbot will be live on your website and should appear across all your store's pages.
Why Use Chatbots for Shopify?
Providing exceptional customer support is crucial for the success of your Shopify store. Chatbots can help you achieve that by offering the following benefits:
Enhance Customer Support and Engagement
Chatbots offer instant and automated support, handling customer queries and ensuring prompt assistance. By offering quick and personalized responses, they improve customer satisfaction and provide a positive shopping experience.
24/7 Availability
Chatbots provide round-the-clock support, ensuring customers can receive assistance anytime, regardless of location or time zone. With 24/7 availability, chatbots capture potential sales and provide consistent support even when your team is unavailable.
Increased Sales
Your potential customers can receive a timely response, which reduces the risk of losing them due to delayed or inadequate responses,